How do I buy?
There are a number of ways to shop at Dixons Travel. Click here to find out how.
How do I contact you?
Keeping in touch is easier than ever. If you would like to contact Customer Services with a question, a query, or if you have a problem with your product, you can email us, write to us, call us or tweet us. Full details can be found in the Contact Us section.
What is your returns policy?
If you change your mind, that’s not a problem. You can return your product unopened, in its original and undamaged packaging within 30 days* to any Currys or PC World store in the UK and we’ll give you a exchange or full refund, provided you have your receipt. No questions asked. If you are unable to get back to one of our Dixons Travel stores in the UK or the ROI, please visit one of our Currys, PC World stores in the UK or ROI.
*For items purchased from Stansted, Heathrow, Gatwick, Edinburgh and Aberdeen airports, please refer to the individual airport’s website for further details on returns.
How do I return my product if it is faulty?
If your product develops a fault within the first 30 days after purchase (21 days for ROI), we’ll offer you the choice of a full refund or exchange provided you have proof of purchase in line with our returns policy. Most products come with at least a 1 year guarantee, so if your product develops a fault during the remaining guarantee period we’ll help you to get a prompt resolution. Please note that this will vary by product type. If you are unable to get back to one of our Dixons Travel stores in the UK or ROI, please visit one of our Currys or PC World stores in the UK or ROI. If we refer you to the product manufacturer for service or repair, this is because they are our agents for the products and have been chosen because they are best placed to help our customers.
Where can I buy spare parts for my product?
We have over one million spare parts and accessories available. Log on to partmaster or call 0844 800 3456 for assistance.
How can I buy for business?
If you are VAT registered and flying within the EU and shopping for your business, you can claim your VAT back as well as benefiting from our low prices. Ask in store for details.
Can I benefit from free recycling of my old electrical appliances?
When you buy a new electrical appliance from us, we’ll recycle your old product for free. We’ll recycle your old product in an environmentally responsible manner at no cost to you. See our terms and conditions section for more information.
How can I get expert advice for my product?
Our Knowhow experts can set up your new camera, tablet or eReader, so you can start snapping photos, tapping on apps and downloading books straight out of Departures. They’ll create your account, set up your login details, charge the battery and insert any memory cards, and if you upgrade to a Flight Ready Plus service, they’ll also demo the main features.
What is your pricing policy?
Take a look at the internet prices beating section for more information.
What happens when the price for a product is different to what I have reserved?
If you choose to reserve before you fly we promise to honour the reservation price or the in store price, whichever is less.