Frequently Asked Questions
How do I buy?
There are a number of ways to shop at Dixons Travel. Click here to find out how.
For a refund or exchange, we request the product is returned be in otherwise ‘as new’ condition, complete with any accessories, free gifts, manuals and be in the original box and packaging.
How do I contact you?
Keeping in touch is easier than ever. If you would like to contact Customer Services with a question, a query, or if you have a problem with your product, you can email us, write to us, call us or tweet us. Full details can be found in the Contact Us section.
What is your returns policy?
If you change your mind and would like to return your product, we’re happy to exchange or refund it as long as:
(1) The product is in its original unopened and sealed packaging.
(2) You return it within 30 days (21 days in ROI and Ventura Cruise Ship, and 50 days in Oslo) of purchase date to any Dixons Travel or Currys PC World store in the UK. If you purchased your item in ROI you will need to return the item to a Dixons Travel or Currys PC World store in ROI. If you purchased in Oslo you will need to contact the Oslo store to return the item. In Oslo you have 50 days after purchase to return your item.
(3) You have proof of purchase such as the original receipt or bank statement.
If your product develops a fault within the first 30 days (21 days in ROI and Ventura Cruise Ship, and 50 days in Oslo) after purchase, we’ll always offer you the choice of an exchange or refund in line with our returns policy. Visit any Dixons Travel or Currys PC World store in the UK, ROI or Oslo. If you purchased your item on the Ventura Cruise Ship you will need to contact pandoservices.com to return your item. If your product develops a fault during the remaining guarantee period we’ll provide a prompt and professional resolution. If we refer you to the product manufacturer for service or repair, this is because they are our agents for the products and have been chosen because they are best placed to help our customers with queries.
For items purchased from Heathrow, Gatwick, Stansted, London City, Edinburgh, Glasgow, Aberdeen and Oslo airports, please refer to the individual airport’s website for further details on returns as their returns period is longer. For a refund or exchange, we request the product must be in otherwise ‘as new’ condition, complete with any accessories, free gifts, manuals and be in the original box and packaging.
How do I return my product if it is faulty?
If your product develops a fault within the first 30 days after purchase (21 days for ROI and Ventura Cruise Ship, and 50 days for Oslo), we’ll always offer you the choice of a full refund or exchange provided you have proof of purchase in line with our returns policy. Most products come with at least a 1 year guarantee, so if your product develops a fault during the remaining guarantee period we’ll help you to get a prompt resolution. Please note that this will vary by product type. If you are unable to get back to one of our Dixons Travel stores in the UK or ROI, please visit one of our Currys or PC World stores in the UK or ROI. If we refer you to the product manufacturer for service or repair, this is because they are our agents for the products and have been chosen because they are best placed to help our customers.
Where can I buy spare parts for my product?
We have over one million spare parts and accessories available. Log on to partmaster or call +44 (0) 344 800 3456 for assistance.
How can I buy for business?
If you are VAT registered and flying within the EU and shopping for your business, you can claim your VAT back as well as benefiting from our low prices. Ask in store for details.
Can I benefit from free recycling of my old electrical appliances?
When you buy a new electrical appliance from us, we’ll recycle your old product for free. We’ll recycle your old product in an environmentally responsible manner at no cost to you. See our terms and conditions section for more information.
How can I get expert advice for my product?
Our Team Knowhow experts can set up your new camera, tablet or eReader, so you can start snapping photos, tapping on apps and downloading books straight out of Departures. They’ll create your account, set up your login details, charge the battery and insert any memory cards, and if you upgrade to a Flight Ready Plus service, they’ll also demo the main features.
What happens when the price for a product is different to what I have reserved?
If you choose to reserve before you fly, if the product changes in price, we promise to honour the reservation price or the in store price, whichever is less. However, sometimes mistakes happen and we unintentionally publish inaccurate information on the site, such as description, price or availability of a product. In this instance, we may have to cancel your reservation at any time up to the point of collection, even if you have received verbal confirmation from the store of the reservation.