Reserve before you fly
Once you’ve finished placing the product(s) you want to reserve in your basket hit submit and you will see a list of all our store telephone numbers. You’ll need to telephone the store with your reservation request and store colleagues will be able to confirm price and availability and reserve your product(s) for you. You will not be asked to pay until you collect the goods from your chosen store.
Because all ’Reserve Before You Fly’ sales take place in our stores, sales are subject to the normal in-store terms of sale, statutory rights and the Manager's discretion. Our store will sell you the goods at the reservation price or store price, whichever is cheaper.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. description or availability of a product you have ordered). In this instance we may have to cancel your reservation at any time up to the point you collect the product(s), even if you have received verbal confirmation.
Restrictions - age requirements and limits on orders
Some of our products have a minimum age requirement (computer games for example), and by ordering you are confirming that you are of the required age. Your age may be checked using 192.com.
Free recycling
If you have any piece of electrical equipment you want to recycle, you can take your old product into any Currys/PC World/Currys.digital stores or Megastores.
PLEASE NOTE: If you are recycling a product that holds personal data (i.e. PC, Laptop, Mobile Phone, etc) you will need to have removed the information from your old product prior to us receiving it as we will not carry out any data removal.
Benefits of recycling
Recycling unwanted electrical products is better for the environment. Lead and other toxins contained in electrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat, wildlife and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted.
Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
Batteries
Dixons Retail Limited is responsible for the collection, treatment and recycling of waste batteries. You’ll find recycling bins for batteries in all Currys, Currys.digital and PCWorld stores and all of our Megastores, so that anyone and everyone can deposit their used portable batteries. Batteries we accept:
- AA or AAA batteries
- Batteries used in mobile phones or laptops
- Batteries fixed to the motherboard of a personal computer or laptop
- Batteries found in wristwatches
Sorry, we don’t accept:
- Industrial batteries
- Automotive batteries
If you require information on how to recycle these types of batteries you should contact your supplier or your local council.
Returns
You have purchased your product and would like to return it because:
1: You have changed your my mind
2: The product is faulty
Returns
You have purchased your product and would like to return it:
You have changed your mind…
If you change your mind and would like to return your product, we’re happy to exchange or refund it as long as:
1: The product is in it’s original unopened and sealed packaging
2: You return it within 21 days* of purchase date
3: You have proof of purchase (Original receipt, delivery note, bank statement)
*For items purchased from a BAA airport (Heathrow, Stansted, Edinburgh, Glasgow and Aberdeen) you may be entitled to a period of longer than 21 days. Please check www.baa.com for information regarding BAA’s world shopper promise.
How do I return my product?
There are three ways you can return your product:
Store: You can return the product to one of any Currys or Dixons Travel stores with your proof of purchase
Online: Via the Contact Us facility on the Customer Services page
Phone: By calling our Contact Centre on 08445 61 62 63 with your order reference number and delivery details to hand
Exchange/refund: We will then give you the choice of an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed.
Your product is faulty…
Should you suspect a fault with your product, you can:
Read the troubleshooting section of the product manual as it may be a common problem that can be easily resolved
Visit the Knowledge Bank at KnowHow.com for additional expert support, downloads, manuals and advice
Call our Contact Centre on 08445 61 62 63 and, depending on the product, we may be able to take you through a telephone diagnostic to make sure it is not a problem that can be resolved quickly
If the problem cannot be resolved:
Don’t worry, if your product develops a fault within 21 days, we’ll always offer you the choice of an exchange or full refund, provided you have your proof of purchase (receipt, delivery note, bank statement).
Most products come with at least a 1 year guarantee, so if your product develops a fault after 21 days and within the remaining guarantee period we will firstly offer you a prompt repair service. If a repair service isn’t available for your product will offer you a replacement.
How do I return my product?
There are two ways you can return your product:
Store: You can return the product to one of our Currys or Dixons Travel stores with your proof of purchase
Phone: By calling our Contact Centre on 08445 61 62 63 with your order reference number and delivery details to hand
Exchange/Refund: Once we have determined there is a fault we will then give you an exchange or full refund plus any delivery charge paid. However, we do have the right to retain any charge paid for services which have already begun or have been completed.
How do I get my faulty product repaired?
There are two ways to get your faulty product repaired:
Store: Please bring your faulty product into a Currys or Dixons Travel stores with your proof of purchase and we will help resolve the fault by arranging the prompt repair of your product
Phone: By calling our Contact Centre on 08445 61 62 63 with your order reference number and delivery details to hand - we’ll resolve the fault by arranging the prompt collection and repair of your product
Faulty goods
It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.
You always have the option of an exchange or refund if the fault occurs within 21 days of purchase. If the fault with your product occurs within its guarantee period (normally 12 months from purchase) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise 'as new' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
You can either return the product to a Currys store or phone After Sales on 08445 61 62 63 to arrange for collection. After Sales is open from 9am to 8pm, Monday to Friday, and from 9am to 5pm, Saturday and Sunday. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
*Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured we are not fobbing you off. If you’re not happy with their service we urge you to let us know.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CONSUMER DIRECT.
This website
We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
General
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Dixons Travel website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. Dixons Travel is a trading name of Dixons Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG, registered in England No. 504877, VAT No. 226 659 933.