Challenge us Reserve before you fly

How do I buy?

There are a number of 'Ways to Shop' at Dixons Travel.

 

How do I contact you?

Keeping in touch is easier than ever. If you would like to contact Customer Services with a question, a query, or if you have a problem with your product, you can email us, write to us, call us or tweet us. Contact details can be found on the contact us section.

 

What is your returns policy?

If you change your mind, that’s not a problem. You can return your product unopened, in its original and undamaged packaging within 21 days* to any Currys or PC World store in the UK and we’ll give you a exchange or full refund, provided you have your receipt. No questions asked.

BAA Website

*For items purchased from a BAA airport (Heathrow, Stansted, Edinburgh, Glasgow and Aberdeen) you may be entitled to a period of longer than 21 days. Please check for information regarding BAA’s world shopper promise.

 

How do I return my product if it is faulty?

If your product develops a fault within the first 21 days after purchase, we’ll always offer you the choice of an exchange or refund in line with our returns policy. Visit any Currys or PC World store in the UK.

If your product develops a fault during the remaining guarantee period we’ll provide a prompt and professional resolution.

If we refer you to the product manufacturer for service or repair, this is because they are our agents for the products and have been chosen because they are best placed to help our customers with queries.

 

Where can I buy spare parts for my product?

We have over one million spare parts and accessories available. Log on to partmaster or call 0844 800 3456 for assistance.
Link to www.partmaster.co.uk

 

Can I benefit from free recycling of my old electrical appliances?

When you buy a new electrical appliance from us, we’ll recycle your old product for free. We’ll recycle your old product in an environmentally responsible manner at no cost to you. See our terms and conditions section for more information.

 

What is your pricing policy?

Take a look at the internet prices beating section for more information.


What happens when the price for a product is different to what I have reserved?

If you choose to reserve before you fly we promise to honour the reservation price or the in store price, whichever is less.

 

 

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